| Book reference is to: Thomas J. Peters and Robert H. Waterman, Jr., In Search of Excellence: Lessons from America's Best-Run Companies (New York: Warner Books, 1982), pp. 223-24, 286. |
| Book reference is to: Thomas J. Peters and Robert H. Waterman, Jr., In Search of Excellence: Lessons from America's Best-Run Companies (New York: Warner Books, 1982), pp. 223-24, 286. |